Berenson will accept returns on unused, undamaged parts. Parts must include all screws and be in the original, labeled packaging.

Berenson will accept returns on active products only: products that have been discontinued by Berenson may not be returned.

Berenson will not accept returns without an authorized RGA label affixed to the exterior of the return package. Items returned without an RGA label will not be processed and credit will not be issued. 

RGA’s are issued by the vendor where the product was purchased.

Berenson Hardware Approved Packaging Box/Case
Sample image of approved packaging , box/case.
Berenson Hardware Approved Packaging Individual Piece
Sample image of approved packaging , individual piece.

If the product meets the preceding conditions, there are two options for a return:

looks_one Option 1:
If the return is accompanied by an offsetting order equal to 125% of the value of the returning product, a re-stocking fee will not be charged.

looks_two Option 2:
If the return is not accompanied by an offsetting order equal to 125% of the value of the returning product, a re-stocking fee will be charged equal to 20% of the returned product value.

Contact the vendor where the product was purchased to request and initiate a product return.